About
Building the future of AI-powered customer experiences and intelligent automation
Our Story
Zosma AI was born from a simple observation: businesses were drowning in customer queries while customers were frustrated with slow, inconsistent support. Traditional customer service models couldn't scale with the digital transformation that businesses desperately needed.
We envisioned a world where AI agents could handle complex customer interactions with the nuance and understanding of human agents, but with the speed and availability that only technology could provide. Our mission became clear: democratize access to intelligent AI agents that could transform how businesses interact with their customers.
Today, Zosma AI powers thousands of customer experiences daily, helping businesses scale their support operations while delivering exceptional customer experiences. We're just getting started on our journey to revolutionize customer service through AI.
Why We Started Zosma AI
Scale Innovation
Enable businesses to scale their customer service without compromising on quality or personal touch.
AI Accessibility
Make advanced AI technology accessible to businesses of all sizes, not just tech giants.
Human-Centric AI
Build AI that enhances human capabilities rather than replacing them, creating better experiences for all.
Our Team
Meet the visionaries behind Zosma AI who are dedicated to transforming the future of customer experiences.
Arjun Nayak
Founder & CEO
Arjun Nayak completed BE in Computer Science and Engineering from the SDM College of Engineering and Technology(SDMCET) in 2014. After working as full stack software engineer in various organizations for over 7 years, he co-founded mavonic Technology Pvt Ltd in 2022. He helped mavonic in building their entire technical team delivering multiple products for mavonic's clients. After taking an exit in 2025, He founded Zosma AI to build a platform that helps businesses scale their AI capabilities.
Yudhajit Nag
Technical & Strategic Advisor
Yudhajit Nag completed BE in Computer Science and Engineering from the Don Bosco Institute of Technology (DBIT) in 2009. After freelancing for a year, he joined Naaptol as a Software Engineer in 2010 and was soon promoted to a Team Lead. In 2012, he co-founded LivQuik and served as it's CTO until exiting to India's leading API Infra player - M2P Fintech (backed by Tiger Global, Insight Partners). He serves as a Technical & Strategic Advisor to Zosma AI.
Our Values
The principles that guide everything we do at Zosma AI.
Customer First
Every decision we make is guided by what's best for our customers and their success.
Innovation
We constantly push the boundaries of what's possible with AI technology.
Transparency
We believe in open communication and honest relationships with all stakeholders.
Excellence
We strive for excellence in everything we do, from code quality to customer service.